Country Preferences

RETURNS & EXCHANGES

Honey Birdette has a generous 45 day returns and exchange policy for Full price and a 14 days exchange or credit note policy for Sale items. We will happily exchange, credit or refund your Honey Birdette goodies, providing the items meet our Terms and Conditions detailed below. Refunds will be credited to the original form of payment.

What can I return?

  • We accept all unworn, unwashed items re-sellable items with original tags still attached.
  • We offer an exchange or gift card credit for SALE items returned within 14 days of purchase.
  • No further markdowns can be applied to items purchased at a discount or during sale periods.
  • The following CANNOT be refunded:
    • Hosiery – if packaging has been opened.
    • Latex, candles, oils and lubricants – if packaging has been opened, the item has been worn or damaged through personal use.
    • Briefs, bodysuits and swimsuits that have been tried on in direct skin contact.
    • Incomplete, damaged, worn, altered and washed items.
    • Toys and Bondage items, in any condition, due to hygiene concerns. Faulty items are covered by a 1 year manufacturer warranty.
    • Gift Card sales are FINAL and cannot be refunded for monetary value.

    Gift cards

    • Gift Cards expire 5 years from date of purchase.
    • Gift Card sales are FINAL and cannot be refunded for monetary value.
    • Read full Terms & Conditions here.

     

    Exchanges

    • We gladly offer exchanges on all Full price and Sale unworn, unwashed, re-sellable items with original tags still attached, within 45 days of purchase (or 14 days for SALE items).
    • Please include the replacement style and size on the ONLINE RETURN FORM.
    • In stock exchanges will be sent within 5 business days of receipt of original order.
    • If the item is out of stock, our Honeys will contact you to organize an alternative or a refund.

     

      How do I return my order?

      • Online Returns and Exchanges within the US are FREE.
      • Complete the ONLINE RETURN FORM.
      • Return to:
      Honey Birdette Returns
      C/O AMS Fulfilment
      27801 Avenue Scott
      Valencia, CA 91355
      USA

       

      • Attach the USP form, included in your original order.
      • Lost USP label? Contact our Honeys and they will be happy to send you a new one:
      Tel: +1 800 877 9016

      • Drop your parcel off at the nearest Post Office.
      • A refund will be issued within 5 business days if your items meet the Terms and Conditions of our policy.

      International Returns

      • If you live outside the US, you still have 45 days to return your items (or 14 days for SALE items).
      • Please ensure that you return your items to the original country/location of purchase. We CANNOT accept returns purchased in other countries/ locations.
      • International customers are required to cover any return shipping costs incurred.
      • We strongly recommend using a carrier with tracking.
      • We do not currently offer International exchanges.

       

      Online Purchases to Store

      • Online purchases can be returned to a store in the same country/location that the items were purchased.
      • Please bring proof of purchase to ensure a smooth refund or exchange process.
      • Find your nearest store 

      Contact us

      Feel free to contact our Honeys if you have any questions.

        Tel: +1 800 877 9016

        Email: honey@honeybirdette.com

         

        USA Honey Birdette

        Phone

        +1800 877 9016

        Email

        honey@honeybirdette.com
        Shop The Look @honeybirdette