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 We understand that getting to a store or the post office may not be possible at this time due to new self isolation rules. We have therefor extended our return and exchange period until 30th April 2020.

SALE items can be exchanged or credited to a gift card.


Our Customer Obsessive Honeys are here to help you. If you have any enquiries, please do not hesitate to contact us at 

What can I return?

  • Honey Birdette has a generous 45 day returns and exchange policy for Full price and a 14 days exchange or credit note policy for Sale items. We will happily exchange, credit or refund your Honey Birdette goodies, providing the items meet our Terms and Conditions detailed below. Refunds will be credited to the original form of payment.
  • Any items purchased during the SALE period can be exchanged or credited onto a gift card within 14 days of purchase as long as the items meet our normal return/exchange policies (Swing tags attached, receipt and items have not been worn and are still in a resalable condition). There are no refunds on sale items. ​

  • We accept all unworn, unwashed items re-sellable items with original tags still attached.
  • We offer exchange or a credit note for SALE items returned within 14 days of purchase.
  • No further markdowns can be applied to items purchased at a discount or during sale periods.
  • The following CANNOT be refunded:
    • Hosiery – if packaging has been opened.
    • Latex, candles, oils and lubricants – if packaging has been opened, the item has been worn or damaged through personal use.
    • Briefs, bodysuits and swimsuits that have been tried on in direct skin contact.
    • Incomplete, damaged, worn, altered and washed items.
    • Toys and Bondage items, in any condition, due to hygiene concerns. Faulty items are covered by a 1 year manufacturer warranty.
    • Gift Card sales are FINAL and cannot be refunded for monetary value.
    • Duties & Taxes, as well as any associated shipping costs. These cannot be refunded once your order is sent.

    Gift cards

    • Gift Cards expire 5 years from date of purchase.
    • Gift Card sales are FINAL and cannot be refunded for monetary value.
    • Read full Terms & Conditions here.



    • We gladly offer exchanges on all Full price and Sale unworn, unwashed, re-sellable items with original tags still attached, within 45 days of purchase (or 14 days for SALE items).
    • Please include the replacement style and size on the ONLINE RETURN FORM.
    • In stock exchanges will be sent within 5 business days of receipt of original order.
    • If the item is out of stock, our Honeys will contact you to organize an alternative or a refund.


      How do I return my order?

      • Online Returns and Exchanges within the US are FREE.
      • Complete the ONLINE RETURN FORM.
      • Return to:
      Honey Birdette Returns
      C/O AMS Fulfilment
      28545 Livingstone Ave.
      Valencia, CA 91355


      • Attach the UPS form, included in your original order.
      • Lost UPS label? Contact our Honeys and they will be happy to send you a new one:
      Tel: +1 800 877 9016

      • Drop your parcel off at the nearest UPS retail location.
      • A refund will be issued within 5 business days if your items meet the Terms and Conditions of our policy.

      International Returns

      • If you live outside the US, you still have 45 days to return your items (or 14 days for SALE items).
      • Please ensure that you return your items to the original country/location of purchase. We CANNOT accept returns purchased in other countries/ locations.
      • International customers are required to cover any return shipping costs incurred.
      • We strongly recommend using a carrier with tracking.
      • We do not currently offer International exchanges.


      Online Purchases to Store

      • Online purchases can be returned to a store in the same country/location that the items were purchased.
      • Please bring proof of purchase to ensure a smooth refund or exchange process.
      • Find your nearest store 

      Contact us

      Feel free to contact our Honeys if you have any questions.

        Tel: +1 800 877 9016



        USA Honey Birdette


        +1800 877 9016

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