Shipping & Delivery - Customer Service

Delivery Charges

Take advantage of FREE STANDARD USA DELIVERY on orders over $100 USD & FREE EXPRESS USA DELIVERY on orders over $200 USD.

Delivery Times

STANDARD DELIVERY $10 (3 - 8 Days, delivery times vary by ship-to region) All of our standard delivery orders are sent via UPS from Los Angeles, CA and are usually received within 5 business days for US mainland areas (major cities and surrounding suburbs) and 8 working days for more regional areas.

EXPRESS DELIVERY $18 (2 - 3 Days) This service guarantees priority fulfilment & delivery. Most express delivery orders are delivered within 2 - 3 business days. All delivery times are indicative only, and while we will always do everything we can to get your order to you as quickly as possible, we will contact you as soon as possible in the case of a delay.

PO BOXES and APO/FPO: We are happy to ship to PO Boxes located in the USA, as well as APO/FPO addresses. Please allow an extra 2-3 days for delivery time to these addresses.

International Deliveries

For International orders, we charge a $25 rate for Standard Postage (5-12 Days) and $35 for Express Shipping (1-3 Days). We offer Free Express Delivery for any international order over $500.

We do not ship to India, South Korea, Ukraine, Cuba, Guatemala, Iran, Syria, Sudan or Russia and we also do not ship to international PO Boxes.

Order Delays

Please make sure your order and delivery details are accurate to ensure a speedy delivery. If, however, you have made a mistake on your order, please contact our amazing online Honey at honey@honeybirdette.com and we’ll fix this up for you as soon as we can. We will try our best, but we cannot guarantee we will be able to amend order information (address, shipping, items, etc) after an order has been submitted.

If you have not received your order within the days specified at the time of purchase, please contact our online Honey at honey@honeybirdette.com.

Track your order

Once fulfilled, your tracking number will be automatically sent to the email address on file. If you have not received yet or need to find your tracking number, our online Honeys can find it for you via the Enquiry form below

Discreet Packaging

The Honey Birdette experience is about discretion and privacy and that's why all goods are distributed in plain packaging and attractively wrapped at no additional cost: