Honey Birdette has a generous 45 day returns and exchange policy for Full Price items.
We will happily exchange, credit or refund your Honey Birdette goodies, providing the items meet our Terms and Conditions detailed below.
WHAT CAN I RETURN?
We hope you are totally in love with your Honey Birdette purchase; however, we do understand that sometimes you may want to make changes to your order.
We will be happy to accept your item back for return, so as long as the item meets the return criteria below:
- In its original condition with tags attached and hygiene seals intact
- No signs of wear (marks from tan, deodorant or other personal stains)
- Full price item within 45 days of purchase, sale item within 14 days of purchase
- Items may only be returned with proof of purchase
TERMS & CONDITIONS
- We accept all unworn, unwashed and unopened items in re-sellable condition with original tags still attached.
- Our pleasure promise… If you ‘re not head over heels with Venus, let us know within 45 days of receiving (and trying!) and we will happily provide a full refund, credit or exchange once returned. Valid on Venus purchases 07/31/2021 – 08/15/2021.
- The following CANNOT be returned:
- Lingerie and Swimwear – not in their original condition
- showing signs of wear (marks from tan, deodorant or other personal stains)
- tags removed
- with components missing (such as detachable pendants, straps, harnesses or chains)
- items that have been washed, altered or customised.
- Hosiery – where one or both hygiene seals have been opened
- Latex – where packaging and one or both hygiene seals have been opened
- Bondage items – not in their original condition, or with components missing (such as handcuff links or collar chain)
- Candles, oils and lubricants – if packaging has been opened, or the item has been damaged through personal use.
- Toys – where one or both hygiene seals have been opened. Faulty toys are covered by a 1 year manufacturers warranty.
- Gift Cards are FINAL SALE and cannot be refunded for monetary value. Read the full Terms & Conditions here.
- Duties & Taxes as well as any associated shipping costs. These cannot be refunded by Honey Birdette once your order is sent.
- Duties and VAT are collected on behalf of the Government therefore it is the Government who would issue a refund, if applicable.
- Refunds will be issued to the original form of payment.
Sale Items can be returned within 14 days of purchase for exchange or credit only, as long as the items meet our normal returns policies (detailed above). There are no refunds on sale items.
- Credits are issued in the form of a Honey Birdette Gift Card, valid for 3 years for use both online and in-store.
- No further markdowns can be applied to items purchased at a discount or during sale periods.
- Items cannot cannot be returned or exchanged, unless faulty. The exclusion will be noted on the product page and/or at checkout.
- Sale Item return T&C's apply for items purchased during a FLASH SALE Promotion
- If wanting a full refund or credit note on a bundle purchase, all pieces must be returned.
- If returning just one or two pieces from a bundle purchase, the value of the free item will be deducted from the refund amount.
- This includes any free gifts with purchase. If you are returning an item that came with a free gift, the gift must also be returned.
- We gladly offer exchanges on unworn, unwashed and unopened items in re-sellable condition with original tags still attached.
- Please include the replacement style and size on the Online Return Form below.
- If the requested item for an exchange is out of stock, our Honeys will contact you to organise an alternative solution. Exchanges will be shipped with standard postage.
HOW DO I RETURN MY ONLINE ORDER?
Postal Returns and Exchanges within the USA are FREE.
- Complete the ONLINE ORDER RETURN FORM
- Attach the UPS return postage label included in your original order to your return parcel.
- Drop your parcel off at the nearest UPS retail location.
- Upon receipt of your parcel, your return will be processed within 7-10 business days if your items meet the Terms and Conditions of our policy.
If you live outside the USA, you still have 45 days to return your Full Price items, and 14 days for SALE items.
Please ensure that you return your items to the original country/location of purchase. We CANNOT accept returns purchased in other countries/ locations.
We do not currently offer International exchanges.
- Complete the INTERNATIONAL ONLINE ORDER RETURN FORM
- Visit your nearest Post Office to organise return postage.
- International customers are required to cover any return shipping costs incurred. We strongly recommend using a carrier with tracking.
Honey Birdette Returns
C/O AMS Fulfilment
28545 Livingstone Ave.
Valencia, CA 91355
RETURNING YOUR ONLINE ORDER TO A BOUTIQUE
Online orders can be returned to a Honey Birdette Boutique in the same country that the items were purchased. Please bring proof of purchase to ensure a smooth refund or exchange process. Find your nearest store
Our Customer Obsessive Honeys are here to help you. If you have any enquiries, please do not hesitate to contact us via the below:
Live Chat: Available 24/7
Phone: +1 800 877 9016
MEET THE TEAM
Miss E is our pinup-girl and purveyor of pleasure. Let her curated suggestions ignite your imagination and she'll help take you on the full Honey Birdette journey.
Miss M is our resident romantic who always has the best ideas for your next date-night in. Needing inspiration to set the mood? This blonde bombshell has you covered.
Miss C is our expert style guru with all your decadent desires in mind! Miss C's styling tips and tricks will elevate your look and upgrade your intimates drawer.
Miss G always turns up the heat in the pleasure parlour! Mix warm, welcoming service with expert knowledge - Miss G will have you buzzing in no time.
Miss B is our bondage bombshell with a penchant for all things leather and lace. With expertise in the bondage accessories, there's always a solution for your bedroom fantasies!
Miss S is our sophisticated show-girl who provides service with razzle dazzle! Any night can be a performance and your lover will be glad that they have a front row ticket.
Miss F is our fabulous fit specialist and can convert your sizes in a flash. She'll have you feeling charismatic and confident in your luxe lingerie - with a bright smile to match!
Miss L is our customer-centric honey, always focused on showing you the latest and greatest from HB. This lingerie lover will have you feeling excited for your next delivery day.