Returns & Exchanges
What can I return?
- Please note, we DO NOT offer price difference refunds during further markdowns.
- For health reasons we do not exchange, credit or refund toys unless faulty.
- The returned item(s) must be unworn, unwashed, or otherwise unused with original swing tags/labels attached.
- If you request a refund/credit, the purchase price (excluding the delivery charges) will be refunded/credited after we have received the item(s) back and have confirmed that the conditions above have been met. Refunds will only be credited to the credit/debit card of the purchaser.
- We offer credit notes for any SALE item returned within 45 days. We do not offer refunds on SALE items unless faulty.
- Latex must be sealed & unopened. Opened, worn, or ripped latex will not be accepted for refund and will be returned to sender.
- Hosiery must be sealed & unopened. Opened & worn hosiery will not be accepted for a refund and will be returned to sender.
How do I return my order?
All online returns & exchanges within the US are FREE! Simply follow these steps:
1. Package up the item(s) you are sending back.
2. Fill in the Online Return Form:
3. Attach the USPS return label included with your order to your return parcel.
4. Drop your parcel into any USPS postal office or post box.
5. Once received, if your item(s) meet the terms & conditions of our returns & exchange policy (see above), we will action your return within 48hrs.
Please ensure name & email address match information on original order. Unauthorized returns or items not meeting return conditions will be Returned To Sender.
What if its faulty?
We always do our best to ensure that all products are in excellent condition. However, if you do receive a product with a manufacturing fault, we are happy to replace, exchange or refund the item, if it is returned within 45 days of the original purchase.
- All toys have a 1 year manufacturer’s warranty and will be replaced if a proof of purchase is provided.
- All returned products are tested and will not be accepted if they are considered to be in good working order.
If you live outside the United States, you still have 45 days to return your item(s) for an exchange, credit or refund.
International customers must cover the costs to return the parcel. However, exchange items will be shipped to you FREE of charge.
Please send your return to:
C/O Bergen Logistics
15905 Commerce Way
Cerritos, CA 90703
What if I change my mind?
Honey Birdette has a generous 45 days exchange and returns policy. That is, we will happily exchange, credit or refund your Honey Birdette goodies within 45 days of purchase if you have your receipt, all tags attached and the item has not been worn. We issue a credit for any SALE item returned within 45 days.
How do I exchange my items?
If you have not already ordered a replacement size/item, please kindly include the style & size requested in your Online Return form. If the item you requested is out of stock, our Honeys will contact you to organize an alternative item or refund.
How long will it take?
As soon as we receive your returned item(s) we will process your refund or exchange request. If the replacement item you've requested is in stock, it will be sent within 5 business days. If it is not available, we will contact you as soon as possible to offer either an alternative item/size or a refund.